Course Catalog

Customer Contact Specialist - CCQ1 Technical Certificate of Credit

Program Description: The Customer Contact Specialist Certificate prepares the individual for work in the business environment by providing training that equips the individual to provide quality customer service through an understanding of the nature of business, customer service, and personal growth and development in the context of constant change.

Locations Offered:
High School

Requirements:

  • Submit a completed application and application fee
  • Be at least 16 years of age
  • Submit official high school transcript or High School Equivalency transcript or college transcripts showing successful completion of 60+ semester credits or 72+ quarter credits
  • Submit official college transcripts, if applicable
  • Present acceptable ACCUPLACER, ACT, ASSET, COMPASS, PSAT, or SAT scores or GED score of 145 or higher or have one of the following: an associate degree or higher or have a HOPE GPA of 2.6 after the completion of 10th grade. Documentation on a college transcript of successful completion of appropriate courses from a regionally accredited college or university may be accepted in lieu of test scores.
Curriculum
Occupational Courses 9
MGMT 1120 Introduction to Business 3
MGMT 2205 Service Sector Management 3
MGMT 2410 Change and Career Management 3
Faculty & Staff
Advisor

Customer Service/Marketing Management Program Coordinator, Coffee Campus


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