Course Catalog

Business and Customer Service Technology - BA21 Technical Certificate of Credit

Program Description: The Business and Customer Service program is designed to introduce the student to the dynamics of providing exceptional customer service in a variety of customer service settings. The training includes an overview of the service industry, why service is important and the demand for skilled customer service representatives. Training also includes developing skills that help the learner: project the right image and develop interpersonal skills, build rapport, problem solve, address diversity, and work collaboratively. Learners also train on the Microsoft Window Environment and learn to produce documents in Microsoft Office applications.

Locations Offered:
Online

Requirements:

  • Submit a completed application and application fee
  • Be at least 16 years of age
  • Submit official high school transcript or High School Equivalency transcript or college transcripts showing successful completion of 60+ semester credits or 72+ quarter credits
  • Submit official college transcripts, if applicable
  • Present acceptable ACCUPLACER, ACT, ASSET, COMPASS, PSAT, or SAT scores or GED score of 145 or higher or have one of the following: an associate degree or higher or have a HOPE GPA of 2.6 after the completion of 10th grade. Documentation on a college transcript of successful completion of appropriate courses from a regionally accredited college or university may be accepted in lieu of test scores.

Experienced Worker Certification Form

Curriculum
Occupational Courses 9
BCST 1000 Interpersonal Development 2
BCST 1010 Survey of Technology 3
BCST 1020 Office Management 2
BCST 1030 Advanced Office Management 2
Faculty & Staff
Advisor

Customer Service/Marketing Management Program Coordinator, Coffee Campus

Advisor

Business & Customer Service Instructor


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