- Home
- Catalogs
- Wiregrass Student Handbook and Catalog 2024-2025
- Programs
- Advanced Business and Customer Service Technology, TCC
Advanced Business and Customer Service Technology, TCC (AB11) Technical Certificate of Credit
This program is only offered at Department of Corrections sites.
The Advanced Business and Customer Service Technology (BCST) technical certificate program is designed to introduce the importance of effectively managing time, stress, and change as it relates to work behavior and quality of work with emphasis on skills using word processing software and spreadsheet software through course demonstrations, laboratory exercises, and projects. This program builds on the existing BCST TCC as a stackable credential for continued education for Department of Corrections students.
Program Outcomes: Graduates will effectively prioritize tasks, manage deadlines, and maintain organized workspaces for productivity. They will create, modify, and manage documents, including letters, memos, and spreadsheets, using industry-standard software. Additionally, they will demonstrate strong customer service skills in professional interactions.
Careers: Customer Service Representatives
Admission Requirements:
- General College Admissions and Placement
- This program does NOT require a HS diploma or GED
Program Requirements:
- To enroll in this program, students must have completed the Business and Customer Service Technology TCC [BA21]
| Occupational Courses | 11 |
|---|---|
| BCST 1040Employee Effectiveness
This course provides the necessary skills to effectively manage time, stress, and change as it relates to the work environment. Topics include interview skills, resume creation, time management, stress management, and coping with change. |
3 |
| BCST 1050Word Processing Concepts
Pre-requisite(s): BCST 1010 This course provides the skills necessary to use word processing software through course demonstrations, laboratory exercises, and projects. Students will work with existing documents to learn the functions and features of the word processing application. Topics include word processing concepts, customizing documents, formatting content, working with visual content, organizing content, reviewing documents, sharing and securing content |
4 |
| BCST 1060Spreadsheet Applications
Pre-requisite(s): BCST 1010 This course provides instruction on the use of spreadsheet software through course demonstrations, laboratory exercises and projects. Topics include spreadsheet concepts, creating and manipulating data, formatting data and content, creating and modifying formulas, presenting data visually and collaborating and securing data. |
4 |
Up one level
Programs of Study
Notice and Responsibilities Regarding this Catalog
The information in this College Catalog and Student Handbook accurately reflects current policies and procedures at the time of publication. Students are admitted to the College under and are subject to the provisions of the WGTC Catalog and Student Handbooks for the term they initially enroll. Students in all programs are admitted under and are subject to the provisions of the College Catalog and Student Handbook and applicable addendums for the term they are admitted to the program at Wiregrass Georgia Technical College. If for any reason a break in enrollment occurs, students must reapply and satisfy the College Catalog and Student Handbook requirements for the term of their re-entry to any program. The provisions of this catalog are not to be regarded as an irrevocable contract between Wiregrass Georgia Technical College and the student. The College reserves the right to change any provision or requirement at any time.
- Table of Contents
- President's Message
- General Information
- Statement of Equal Opportunity
- Accreditation Statement
- Access to Student Records (FERPA)
- Enrollment Information
- International Student Admissions Requirements
- Programs for High School Students
- Change of Programs and Dual Majors
- Assessment
- Tuition and Fees
- Financial Assistance Information
- Foundation
- Student Registration and Academic Information
- Academic Procedures and Advisement
- Prior Learning Credits
- Attendance Policy
- Adding and Withdrawing from Courses
- Grade Reporting and Grading System
- One-Stop Enrollment and Success Center
- Support Services
- Student Organizations and Activities
- General Policies and Procedures
- Dress Code
- Student Grievances General Policy
- Unlawful Harassment and Discrimination of Student Policy
- Emergency Procedures
- Community Resources
- Adult Education and GED
- Technical Standards for Health Sciences
- Faculty
- Programs of Study
- Programs of Study
- Divisions
- Courses
Alumni, former students, or current students requiring an archived catalog prior to the ones listed above can email the Office of the Registrar at registrar@wiregrass.edu or call (229) 259-5536.
