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Help Desk Specialist, TCC (HD41) Technical Certificate of Credit
Curriculum Update
The Help Desk Specialist Technical Certificate of Credit program teaches students how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.
Curriculum: Graduates will be equipped to provide technical Helpdesk support via telephone, remote sessions, online platforms, and in-person interactions. They will adeptly resolve issues promptly or escalate as needed according to established procedures. Strong organizational abilities enable them to work independently, while their exceptional customer service skills ensure effective problem resolution. Graduates will also possess advanced written, verbal, and online communication skills, essential for clear and efficient interaction with users.
Careers: Help Desk Specialist, Computer User Support Specialist
Length of Program: 2 Terms
Occupational Courses | 29 |
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CIST 1001Computer Concepts
Weekly Contact Hours: Lecture - 2 Lab 2 - 4 Lab 3 - 0 Pre-requisite(s): None Co-requisite(s): None Provides an overview of information systems, computers and technology. Topics include: Information Systems and Technology Terminology, Computer History, Data Representation, Data Storage Concepts, Fundamentals of Information Processing, Fundamentals of Information Security, Information Technology Ethics, Fundamentals of Hardware Operation, Fundamentals of Networking, Fundamentals of the Internet, Fundamentals of Software Design Concepts, Fundamentals of Software, (System and Application), System Development Methodology, Computer Number Systems conversion (Binary and Hexadecimal), Mobile computing. |
4 |
CIST 1122Hardware Installation and Maintenance
Weekly Contact Hours: Lecture - 2 Lab 2 - 2 Lab 3 - 3 Pre-requisite(s): Program Admission Co-requisite(s): None This course serves to provide students with the knowledge of the fundamentals of computer technology, networking, and security along with the skills required to identify hardware, peripheral, networking, and security components with an introduction to the fundamentals of installing and maintaining computers. Students will develop the skills to identify the basic functionality of the operating system, perform basic troubleshooting techniques, utilize proper safety procedures, and effectively interact with customers and peers. This course is designed to help prepare students for the CompTIA A+ certification examination. |
4 |
CIST 2130Desktop Support Concepts [Ends Spring 2025]
Weekly Contact Hours: Lecture - 1 Lab 2 - 4 Lab 3 - 0 Pre-requisite(s): None Co-requisite(s): None This course is designed to give an overview to Desktop Support Management. |
3 |
COMP 1000Introduction to Computer Literacy
Weekly Contact Hours: Lecture -1.667; Lab – 2.667 Pre-Requisites: None Co-Requisite: None This course introduces the fundamental concepts, terminology, and operations necessary to use computers. Emphasis is placed on basic functions and familiarity with computer use. Topics include introductions to computer and digital terminology and usage, operating systems, Internet and digital communication, word processing applications, spreadsheet applications, database applications, and presentation applications. Please note that this course may not transfer to a 4-year institution. Students should check with their transferring institution for transferability of courses. COMP 2000 may be taken in place of COMP 1000 if it is required by a transferring institution. |
3 |
CIST 2130Desktop Support Concepts [Begins Summer 2025]
Weekly Contact Hours: Lecture – 1 Regular Lab – 4 Other Lab – 1 Total – 6 Pre-requisite(s): None Co-requisite(s): None This course is designed to give an overview to Desktop Support Management. |
4 |
Select One Introductory Networking Course | 4 |
CIST 1401Computer Networking Fundamentals
Weekly Contact Hours: Lecture - 2 Lab 2 - 4 Lab 3 - 0 Pre-requisite(s): Program Admission Co-requisite(s): None Introduces networking technologies and prepares students to take the CompTIA's broad-based, vendor independent networking certification exam, Network +. This course covers a wide range of material about networking, including local area networks, wide area networks, protocols, topologies, transmission media, and security. Focuses on operating network management systems, and implementing the installation of networks. It reviews cabling, connection schemes, the fundamentals of the LAN and WAN technologies, TCP/IP configuration and troubleshooting, remote connectivity, and network maintenance and troubleshooting. Topics include: basic knowledge of networking technology, network media and topologies, network devices, network management, network tools and network security. |
4 |
CIST 2441Network Home and Small Business
Weekly Contact Hours: Lecture - 2 Lab 2 - 4 Lab 3 - 0 Pre-requisite(s): Program Admission Co-requisite(s): None This course teaches students the skills needed to obtain entry-level home network installer jobs. It also helps students develop some of the skills needed to become network technicians, computer technicians, cable installers, and help desk technicians. It provides a hands-on introduction to networking and the Internet using tools and hardware commonly found in home and small business environments. Instructors are encouraged to facilitate field trips and outside-the-classroom learning experiences. Labs include PC installation, Internet connectivity, wireless connectivity, and file and print sharing. |
4 |
CIST 2451Cisco Network Fundamentals
Weekly Contact Hours: Lecture - 2 Lab 2 - 4 Lab 3 - 0 Pre-requisite(s): Program Admission Co-requisite(s): None This course provides students with classroom and laboratory experience in current and emerging network technology. Topics include basics of communication, converged networks, OSI and TCP/IP network models, Application layer protocols, services, and applications, Transport layer protocols and services, Network layer addressing and routing concepts, IPv4 and IPv6, calculating IPv4 subnets, Data Link layer and the encapsulation process, Physical layer components and data encoding, Ethernet and network protocol analysis, network cabling, and basic network configuration. |
4 |
Select ONE Operating Systems Elective Course | 3 |
Select ONE CIS Elective | 4 |
Faculty
Computer Information Systems Program Coordinator
Valdosta Campus
Computer Information System Technology Instructor
Ben Hill-Irwin Campus
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Business Education
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Computer Information Science
- Computer Programming, Degree
- Computer Programming, Diploma
- Computer Support Specialist, Diploma
- Computer Support Specialist, Degree
- Game Development, Degree
- Game Development, Diploma
- Help Desk Specialist, TCC
- Cybersecurity, Diploma
- Cybersecurity, Degree
- Cybersecurity, TCC
- Networking Specialist, Degree
- Networking Specialist, Diploma
- PC Repair and Network Technician, TCC
- Graphic Design Assistant, TCC
- Game Development, TCC
- Web Site Design/Development, Diploma
- Web Site Design/Development, Degree
- Graphic Design & Prepress Technician, TCC
- Design and Media Production Technology, Diploma
- Web Application Developer, TCC
- Web and Mobile Application Development, TCC
- Design and Media Production Technology, Degree
- Full Stack Developer, TCC
- AWS Cloud Solutions Specialist, TCC
- Camera Assistant, TCC
- iOS App Development in Swift, TCC
- Video and Film Editor, TCC
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Computer Information Science
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Notice and Responsibilities Regarding this Catalog
The information in this College Catalog and Student Handbook accurately reflects current policies and procedures at the time of publication. Students are admitted to the College under and are subject to the provisions of the WGTC Catalog and Student Handbooks for the term they initially enroll. Students in all programs are admitted under and are subject to the provisions of the College Catalog and Student Handbook and applicable addendums for the term they are admitted to the program at Wiregrass Georgia Technical College. If for any reason a break in enrollment occurs, students must reapply and satisfy the College Catalog and Student Handbook requirements for the term of their re-entry to any program. The provisions of this catalog are not to be regarded as an irrevocable contract between Wiregrass Georgia Technical College and the student. The College reserves the right to change any provision or requirement at any time.
- Table of Contents
- President's Message
- General Information
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- Accreditation Statement
- Access to Student Records (FERPA)
- Enrollment Information
- International Student Admissions Requirements
- Programs for High School Students
- Change of Programs and Dual Majors
- Assessment
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- Financial Assistance Information
- Foundation
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- Academic Procedures and Advisement
- Prior Learning Credits
- Attendance Policy
- Adding and Withdrawing from Courses
- Grade Reporting and Grading System
- One-Stop Enrollment and Success Center
- Support Services
- Student Organizations and Activities
- General Policies and Procedures
- Dress Code
- Student Grievances General Policy
- Unlawful Harassment and Discrimination of Student Policy
- Emergency Procedures
- Community Resources
- Adult Education and GED
- Technical Standards for Health Sciences
- Faculty
- Programs of Study
- Programs of Study
- Divisions
- Courses
Alumni, former students, or current students requiring an archived catalog prior to the ones listed above can email the Office of the Registrar at registrar@wiregrass.edu or call (229) 259-5536.